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Service Overview

SERVICE

Service Overview

Service Brand:

Heartfelt Service, Worry-Free All the Way

Service Philosophy:

Dedicated service, exceeding expectations.

Service Objectives:

Creating value for users

Service Mission:

We are committed to delivering attentive service that is “fast, professional, high-quality, and efficient.”

“1567” On-site Service Standards

“1567” Field Service Specification

1 nationwide unified service hotline: 4000661567

6 regular follow-up services

Star Service
Brand Assurance

Five standard service actions:

Reply within 15 minutes, arrive within 2 hours.
Completed in 12 hours, with one comprehensive inspection and one training session and communication.

All outstanding issues have been resolved within 7 business days.